This has never happened. But, if a deliverable isn’t completed because of a booking error or one of our writers gets sick and can’t finish the project, we’ll help. We’ll either find a replacement with relevant experience or, if you want, refund you.
Similarly, if you aren’t happy with the final result, we’ll help. We’ll book a call with your pro to discuss where the disconnect lies and resolve the issue asap.
If they have faithfully executed the brief as agreed upon, though, then we won’t be able to refund in full.
If you still need help, please contact us.
